Refund and Returns Policy

Overview

If you are not satisfied with your Online Tennis clothing purchase you may return your purchase to us within 30 days of delivery for a full refund.

Your product must be unworn and still have tags attached for refund.

To return your item(s), please follow these steps:

  1. Repackage your product
  2. Email us with your intent to RETURN your purchase at returns@onlinetennisinstruction.com.  Please include your original order number. (This is found at the top of your order confirmation that was emailed to you)
  3. We will email you back with a pre-paid return label and Reference ID # 
  4. Print out this label and affix to your package with purchase
  5. Write the Reference ID # anywhere on your package in clearly visible letters
  6. Drop off at your nearest post office 

Please allow up to 10 business days for your refund to process once the returned product is received by our warehouse.

Exchange Policy

We would love to help get you the product that is right for you! 

If you would like to exchange your item for a different size or color, you may request an exchange within 30 days of delivery.  Your product must be unworn and still have tags attached for refund.

To exchange your item(s), please follow these steps:

  1. Repackage your product
  2. Email us with your intent to EXCHANGE your purchase at returns@onlinetennisinstruction.com.  Please specify which item, color, and size you wish to exchange it for
  3. Please include in your email your original order number (this is found at the top of your order confirmation that was emailed to you)
  4. We will email you back with a pre-paid return label and Reference ID # 
  5. Print out this label and affix to your package with purchase
  6. Drop off at your nearest post office 

Please note, we will pay for the shipment of the returned item, but you will be responsible for the cost of shipping of the new exchanged item.

Please allow up to 15 business days for the complete exchange to process.

Need help?

Contact us at returns@onlinetennisinstruction.com for questions related to refunds and returns.