Terms of Use

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services.

Once you sign up to receive our newsletter, you will receive free video tips via email as well as offers for our video course products. You can unsubscribe at any time simply by clicking the unsubscribe button at the bottom of one of our emails!

With the newsletter we get a good idea of how interested people are in the different types of content that we send out. This allows us to constantly improve the quality of our instructional content for you!

Your email information is stored on a secure server with Aweber (www.aweber.com) to which only Florian Meier has access.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
– excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
– excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

While we do believe and have seen proof, that the materials we provide and the products we promote can safely improve the tennis game of our subscribers, please understand that not everyone will experience the same results. The system requires effort and proper use to achieve optimal results. We therefore do not take responsibility for injuries, poor performance, loss of matches or any other less than ideal impact on you or your game!

Please contact a qualified health care professional before taking on any rigorous physical activities!

Payment

We use clickbank (www.clickbank.com) and paypal (www.paypal.com) for payment processing.

Refund Policy

If you are not satisfied with your Online Tennis clothing purchase you may return your purchase to us within 30 days of delivery for a full refund.

Your product must be unworn and still have tags attached for refund.

To return your item(s), please follow these steps:

  1. Repackage your product
  2. Email us with your intent to RETURN your purchase at returns@onlinetennisinstruction.com.  Please include your original order number. (This is found at the top of your order confirmation that was emailed to you)
  3. We will email you back with a pre-paid return label and Reference ID # 
  4. Print out this label and affix to your package with purchase
  5. Write the Reference ID # anywhere on your package in clearly visible letters
  6. Drop off at your nearest post office 

Please allow up to 10 business days for your refund to process once the returned product is received by our warehouse.

Exchange Policy

We would love to help get you the product that is right for you! 

If you would like to exchange your item for a different size or color, you may request an exchange within 30 days of delivery.  Your product must be unworn and still have tags attached for refund.

To exchange your item(s), please follow these steps:

  1. Repackage your product
  2. Email us with your intent to EXCHANGE your purchase at returns@onlinetennisinstruction.com.  Please specify which item, color, and size you wish to exchange it for
  3. Please include in your email your original order number (this is found at the top of your order confirmation that was emailed to you)
  4. We will email you back with a pre-paid return label and Reference ID # 
  5. Print out this label and affix to your package with purchase
  6. Drop off at your nearest post office 

Please note, we will pay for the shipment of the returned item, but you will be responsible for the cost of shipping of the new exchanged item.

Please allow up to 15 business days for the complete exchange to process.

Availability

Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This site is owned and operated by Florian Meier & Partner GbR, Tegelkuhl 11, 21493 Schwarzenbek, Germany. Phone: +4915121270412 Email: florian@onlinetennisinstruction.com